Strategic Initiatives Manager – Claims Client Communication

Bank of America

Claims Client Communication Strategy Manager leading strategic initiatives at Bank of America. Responsible for enhancing the client experience in the Consumer and Small Business Claims organization.

Posted 5/16/2026full-timeLincoln • Arizona, California, New York, Rhode Island, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Supporting the development and execution of strategic initiatives and processes
Defining, developing, executing, monitoring, and/or refining strategic initiatives
Leading innovation by championing large scale change initiatives
Managing the Claims letter inventory
Supporting the delivery of key strategic initiatives
Building and maintaining strong strategic partnerships with stakeholders

Requirements

What you’ll need

3+ years of experience in delivering business strategic initiatives
Strong executive presence with the ability to lead and facilitate meetings
Demonstrated problem solving, strong follow-up skills
Ability to juggle multiple responsibilities and prioritize
Strong written, oral, and active listening communication skills
Strong attention to detail and a passion for ensuring flawless execution
Intellectual curiosity and the willingness to challenge the status quo
Strong critical thinking and problem solving, strategy planning and project management experience

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support for employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic initiativesproject managementstrategy planning

Soft Skills

executive presenceproblem solvingcommunication skillsattention to detailcritical thinkingintellectual curiosityability to prioritizeactive listening