Sales Support Associate – Business Banking

Bank of America

. Interacts with clients and client teams, within the context of the Client Management Process, to identify opportunities that support the achievement of team and market goals for client delight and retention, non-credit loss/fraud prevention, and revenue growth .

Posted 5/13/2026full-timeUpper Arlington • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $42 per hourWebsite

About the role

Key responsibilities & impact

Interacts with clients and client teams, within the context of the Client Management Process, to identify opportunities that support the achievement of team and market goals for client delight and retention, non-credit loss/fraud prevention, and revenue growth
Ensures client data integrity including accuracy, completeness, and timeliness of key data elements of onboarding, Know Your Client (KYC), and operational risk/compliance within the systems of record
Serves as the point of contact for account openings/closings, escalated issues arising out of the Contact Center, and connects clients with various client team business partners and support teams to navigate service-related issues
Supports Customer Due Diligence processes, ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML), money services businesses, other high-risk indicators or industries, and related KYC activities
Conducts research and analysis to compile sales leads and provides the data to the client team and partners

Requirements

What you’ll need

Proficient in Microsoft Office Suite
Excellent written and verbal communication skills
Familiarity with bank products, services operations, systems, policies and procedures for business/corporate clients
Strong client focus and direct client contact experience
Excellent interpersonal, communication, presentation, organization and computer skills
Ability to multitask and simultaneously support various priorities
Possess a combination of experience from the following: Financial Center leadership; Commercial Banking relationship management or support; Business Banking relationship management or support; Premier relationship management or support
Credit/Treasury sales servicing and/or operations management experience

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Discretionary incentive eligible
Industry-leading benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office SuiteCustomer Due DiligenceAnti-Money LaunderingKnow Your Clientdata analysissales leads compilationoperational risk compliancebank products knowledgefinancial center leadershipcredit servicing

Soft Skills

written communicationverbal communicationclient focusinterpersonal skillspresentation skillsorganizational skillsmultitaskingproblem-solvingteam collaborationcustomer service