Business Control Manager – Client Services

Bank of America

. Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards .

Posted 5/1/2026full-timeHunt Valley • Maryland, Nevada, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $156,200 per yearWebsite

About the role

Key responsibilities & impact

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Builds and maintains strong, long‑term relationships with segment partners by understanding their goals, challenges, and business needs
Conducts regular check‑ins, business reviews, and strategic conversations to ensure segment partners are fully supported
Serves as the escalation point for emerging risk identification and work cross‑functionally to resolve issues quickly and effectively
Partners with internal teams to help build cross functional and horizontal views of impacts.
Uses complaints, performance data, and industry trends to anticipate needs and recommend solutions
Ability to influence and assist the business to meet its needs and documentation requirements for change management.

Requirements

What you’ll need

5+ years of Business Control, Risk Management, or Control Oversight experience
Experience supporting client‑facing or segment‑aligned business teams
Experience partnering with Legal, Compliance, Risk, and Audit functions
Demonstrated experience leading or supporting change management initiatives (UCRA/CAST)
Strong understanding of controls, governance, and documentation requirements
Experience navigating matrixed organizations and influencing across segments within the business
Prior support of emerging risk identification, issue remediation, risk mitigation, or process improvement efforts
Experience presenting insights and recommendations to senior management.

Benefits

Comp & perks

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors
Industry-leading benefits
Access to paid time off
Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk managementcontrol oversightchange managementquality assurancedata accuracyissue remediationprocess improvementgovernancedocumentation requirementsperformance data analysis

Soft Skills

leadershipinfluencingrelationship buildingcommunicationstrategic thinkingproblem solvingcollaborationclient-facing supportcross-functional teamworkbusiness acumen