Business Control Manager – Client Services

Bank of America

. Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards .

Posted 4/29/2026full-timeLas Vegas • Maryland, Nevada, New York • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $156,200 per yearWebsite

About the role

Key responsibilities & impact

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Provides end-to-end oversight of the Small Business & Vehicle Client Services issues portfolio, as well as audit/assessment/exam management, monitoring each item through its full lifecycle to ensure accurate root cause analysis, effective action plans, and timely, compliant remediation
Serves as the primary point of contact for the Business Controls team within the segment, responsible for maintaining a strong and sustainable risk and control environment
Directs internal inspections, audits, regulatory exams, and control testing activities while partnering closely with Small Business & Vehicle Client Services and Client Services Business Controls leaders to manage a comprehensive risk portfolio.
Applies subject matter expertise to promote early identification of risks, appropriate escalation, and durable mitigation strategies
Supports impact assessments, evaluates control effectiveness, and advises on improvements that strengthen operational and compliance performance.
Synthesizes and communicates portfolio health, testing results, emerging risks, and inspection readiness
Provides strategic and operational leadership that ensures the segment operates in a manner that is safe, compliant, and aligned with regulatory and enterprise expectations.

Requirements

What you’ll need

3+ years of experience with business controls, risk, compliance, product, servicing, or similar function
Change Management experience
Knowledge of federal regulations impacting the financial industry
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Strong interpersonal skills and proven ability to build and cultivate relationships both externally and internally
Outstanding verbal and written communication skills; ability to simplify and summarize complex topics
Proven presentation skills, with the ability to present key messages, recommendations and information in a clear, concise and insightful way and synthesize information key to relevant points
Ability to influence effectively at all levels within the organization
Ability to analyze and present data and information
Strategic thinker, self-starter, organized, versatile and capable of performing work with minimal management oversight
Ability to connect the dots across silos, think outside of the box and demonstrate an enterprise mindset
Act as an ambassador of the risk culture.

Benefits

Comp & perks

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.