Operations Project Manager – Portfolio Analytics

. Lead reporting and analytics for transformation programs supporting desktop applications used in Bank of America’s retail contact centers.

Posted 4/29/2026full-timeNew York City • Maryland, New York, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $72,400 - $109,100 per yearWebsite

Tools & technologies

Tableau

Key responsibilities & impact

Lead reporting and analytics for transformation programs supporting desktop applications used in Bank of America’s retail contact centers.
Develop reporting and insights that measure program performance and operational benefits, including call saves, average handle time reduction and associate efficiency.
Leverage data from multiple backend systems to deliver accurate, timely and actionable reporting for leadership and program teams.
Support benefit analysis for key initiatives and new business cases, including baseline development, forecasting and benefit tracking.
Manage overall project reporting to provide visibility into quarterly demand, capacity, prioritization and delivery progress across the book of work.
Support AI model validation efforts by coordinating reporting, analysis and documentation needed for model risk management tollgates.
Identify trends, risks and opportunities and present findings clearly to leadership and business partners.

What you’ll need

Experience in project management, reporting, analytics or business analysis.
Strong analytical skills and experience translating data into clear business insights and recommendations.
Experience developing reporting from multiple systems and data sources.
Experience supporting business cases, benefit analysis and performance measurement.
Ability to manage multiple priorities and work across operations, technology, product, finance and risk teams.
Strong written and verbal communication skills, including executive-ready presentations.
Proficiency in Excel and PowerPoint; experience with Tableau, Power BI or similar reporting tools.
Bachelor’s degree in business, analytics, operations or a related field.

Comp & perks

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.