Global Client Advocate

Bank of America

. Manage end‑to‑end client coverage, servicing activity, and coordination of projects and implementations for complex, global Treasury clients .

Posted 4/29/2026full-timeChester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage end‑to‑end client coverage, servicing activity, and coordination of projects and implementations for complex, global Treasury clients
Serve as the primary point of contact and advocate for a portfolio of high‑value clients
Coordinate delivery of treasury, cash management, card, merchant, and depository solutions
Support the resolution of sensitive operational and implementation matters across regions and functions
Facilitate internal and external discussions to align requirements, timelines, and delivery outcomes
Develop a strong understanding of clients’ global operating models and identify opportunities to improve efficiency, resilience, and scalability
Use data and analysis to identify trends, risks, and opportunities for continuous improvement
Deliver structured service and improvement reviews with a focus on quality, consistency, and digital adoption
Act as a trusted partner to clients and internal stakeholders, balancing advocacy with shared accountability
Share knowledge and provide guidance to support collaboration and effective issue resolution

Requirements

What you’ll need

Strong knowledge of treasury and cash management products and wholesale banking operations
Experience managing complex, strategic client relationships in a global environment
Effective stakeholder engagement and collaboration skills
Sound judgment and structured decision-making capability
Experience contributing to operational change, process improvement, or digitisation initiatives
Strong analytical and communication skills, with proficiency in Word, Excel, and PowerPoint.

Benefits

Comp & perks

UK Private healthcare for you and your family plus an annual health screen
Competitive pension plan, life assurance and group income protection cover
20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
The ability to change your core benefits and select from various flexible benefits
Use of a flex fund towards benefits
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
Ability to donate to charities directly through payroll with matching contributions
Opportunity to access our Arts & Culture corporate membership programme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

treasury productscash management productswholesale banking operationsoperational changeprocess improvementdigitisation initiativesdata analysistrend identificationrisk assessmentservice delivery

Soft Skills

client relationship managementstakeholder engagementcollaborationjudgmentdecision-makinganalytical skillscommunication skillsadvocacyissue resolutionproject coordination