Operations Consultant – Enterprise Correspondence Operations

Bank of America

. Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.

Posted 4/24/2026full-timePennington • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $59,700 - $96,300 per yearWebsite

About the role

Key responsibilities & impact

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advises on projects and directs activities of a team related to special initiatives.
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
Identifies and recommends responsibilities and accountabilities for key programs/projects.

Requirements

What you’ll need

2–3 years of experience leading calls, meetings, and strategy sessions with medium‑sized audiences.
2–3 years of experience decomposing complex issues and driving timely, well‑informed decisions, with sound judgment on when to seek input and when to act independently.
2–3 years of experience communicating complex ideas clearly and concisely to influence key stakeholders and build trust.
Proven ability to manage and lead the execution of multiple, often competing priorities while meeting deadlines and adhering to policies and standards; performs well under pressure and escalates issues appropriately.
Strategic thinker and self‑starter who is organized, versatile, and capable of working with minimal oversight.
Exceptional listening, verbal, and written communication skills with strong attention to detail.
Strong time‑management and organizational abilities.
Demonstrated eagerness to learn, develop new skills, innovate, and adapt to industry changes.
Effective interpersonal skills and the ability to solicit and integrate input from others.
Ability to work independently as well as part of a virtual team.

Benefits

Comp & perks

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

ATS Keywords

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Soft Skills

leadershipcommunicationstrategic thinkingtime managementorganizational skillsinterpersonal skillsproblem-solvingdecision-makingattention to detailadaptability