Digital Director

Bank of America

Digital Director driving the development and delivery of digital strategies at Bank of America. Overseeing Digital Payments programs and optimizing client experiences through data-driven insights.

Posted 4/16/2026full-timeChicago • Illinois, Massachusetts, New York • 🇺🇸 United StatesLead💰 $123,800 - $191,000 per yearWebsite

About the role

Key responsibilities & impact

This job is responsible for supporting the development and delivery of the overall digital strategy for a portfolio of medium to large digital programs.
Key responsibilities include identifying strategic and operational risks and opportunities, building partnerships across the enterprise to determine priorities and project direction, and making complex judgement calls and impactful decisions to deliver material business impact for critical digital capabilities.
Job expectations include coaching, developing talent, directing the work of multiple associates, and supporting day-to-day delivery.
Lead Digital Payments (i.e. Zelle, ACH, Wires, Bill Pay, and Digital Wallets) insights, serving as the central owner for understanding product performance and client feedback, and turning those insights into clear, data-driven recommendations that increase product adoption, satisfaction, and engagement.
Lead high-impact, cross-product strategic initiatives across Digital Payments, partnering closely with product teams to evaluate opportunities and develop a client experience roadmap for Digital Payments.
Lead the delivery of monthly and quarterly Digital Payments reporting for enterprise executive and investor audiences. Analyze that reporting to identify performance trends, generate actionable insights, inform future investment opportunities and prioritize digital payments initiatives.

Requirements

What you’ll need

Self-starter with end-to-end ownership (defines questions, builds plans, and delivers outcomes)
2+ years of relevant experience - Digital Payments, Reporting, Client Research, or related experience
Data-driven decision making
Executive-Level Communications
Strong Quality Assurance and Analytical Rigor
Ability to simplify complex topics and communicate to executive audiences
Demonstrated leadership skills in driving initiatives and effectively building consensus
Ability to juggle multiple priorities and deliverables effectively

Benefits

Comp & perks

This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital PaymentsReportingClient ResearchData-driven decision makingQuality AssuranceAnalytical Rigor

Soft Skills

Self-starterLeadershipExecutive-Level CommunicationsSimplifying complex topicsBuilding consensusJuggling multiple priorities