
Conversational AI Lead
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • New Jersey • United States
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Salary
💰 $122,000 - $200,000 per year
Job Level
Tech Stack
About the role
- Define and lead the engineering approach for complex features to deliver significant business outcomes.
- Deliver complex features and technology while enabling development efficiencies.
- Provide technical thought leadership based on conducting multiple software implementations.
- Accountable for end-to-end solution design and delivery.
- Guide and influence teams on design and best practices for high code performance.
- Conduct research, design prototyping, and evaluate new toolsets.
Requirements
- Proven experience leading teams delivering conversational AI, NLP, or language-driven ML solutions.
- Strong background in natural language processing, intent classification, and speech recognition.
- Experience shaping and executing technical strategy across multiple domains and channels.
- Familiarity with LLMs and GenAI, including their application, limitations, and governance considerations in enterprise environments.
- Working knowledge of Python, ML workflows, and evaluation techniques sufficient to provide technical leadership and oversight.
- Experience with Agile and DevOps operating models.
- Strong analytical thinking, decision-making, and executive communication skills.
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support for employees
- Flexible working arrangements
- Opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
natural language processingintent classificationspeech recognitionPythonmachine learning workflowsevaluation techniquesconversational AILLMsGenAIAgile
Soft Skills
analytical thinkingdecision-makingexecutive communicationtechnical thought leadershipteam leadershipinfluencingguidancedesign best practices