Bank of America

Conversational AI Lead

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: ChicagoIllinoisNew JerseyUnited States

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Salary

💰 $122,000 - $200,000 per year

Job Level

Tech Stack

About the role

  • Define and lead the engineering approach for complex features to deliver significant business outcomes.
  • Deliver complex features and technology while enabling development efficiencies.
  • Provide technical thought leadership based on conducting multiple software implementations.
  • Accountable for end-to-end solution design and delivery.
  • Guide and influence teams on design and best practices for high code performance.
  • Conduct research, design prototyping, and evaluate new toolsets.

Requirements

  • Proven experience leading teams delivering conversational AI, NLP, or language-driven ML solutions.
  • Strong background in natural language processing, intent classification, and speech recognition.
  • Experience shaping and executing technical strategy across multiple domains and channels.
  • Familiarity with LLMs and GenAI, including their application, limitations, and governance considerations in enterprise environments.
  • Working knowledge of Python, ML workflows, and evaluation techniques sufficient to provide technical leadership and oversight.
  • Experience with Agile and DevOps operating models.
  • Strong analytical thinking, decision-making, and executive communication skills.
Benefits
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support for employees
  • Flexible working arrangements
  • Opportunities for career growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
natural language processingintent classificationspeech recognitionPythonmachine learning workflowsevaluation techniquesconversational AILLMsGenAIAgile
Soft Skills
analytical thinkingdecision-makingexecutive communicationtechnical thought leadershipteam leadershipinfluencingguidancedesign best practices