Operations Consultant – Enterprise Correspondence Operations
Bank of America
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
Visit company websiteExplore more
About the role
- Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
- Advises on projects and directs activities of a team related to special initiatives.
- Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
- Collaborate with Global Ops Management, FLU teams, and support partners to execute change management routines and deliver a consistent client experience for ECO tools and capabilities.
Requirements
- 3+ years of strategy development, initiative execution, change management, or related experience.
- Strong quantitative and analytical abilities – must know how to use data to communicate the business story.
- Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
- Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight.
- Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards.
- Distinguished listening, verbal, and written skills with keen attention to detail.
- Eagerness to improve, develop skills, innovate, and change as the industry demands.
- Effective interpersonal skills and ability to solicit input from others.
- Proficient in Microsoft Office Applications (Word, Excel, PowerPoint).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategy developmentinitiative executionchange managementquantitative analysisanalytical abilitiesdata communication
Soft Skills
strategic thinkingself-starterorganizational skillsversatilityindependent decision-makingtime managementattention to detaileffective listeningverbal communicationwritten communication