Operations Consultant – Enterprise Correspondence Operations

Bank of America

Operations Consultant advising on complex product implementations and managing initiatives at Bank of America. Collaborating with teams for strategic development and operational excellence.

Posted 4/15/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advises on projects and directs activities of a team related to special initiatives.
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
Collaborate with Global Ops Management, FLU teams, and support partners to execute change management routines and deliver a consistent client experience for ECO tools and capabilities.

Requirements

What you’ll need

3+ years of strategy development, initiative execution, change management, or related experience.
Strong quantitative and analytical abilities – must know how to use data to communicate the business story.
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight.
Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards.
Distinguished listening, verbal, and written skills with keen attention to detail.
Eagerness to improve, develop skills, innovate, and change as the industry demands.
Effective interpersonal skills and ability to solicit input from others.
Proficient in Microsoft Office Applications (Word, Excel, PowerPoint).

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategy developmentinitiative executionchange managementquantitative analysisanalytical abilitiesdata communication

Soft Skills

strategic thinkingself-starterorganizational skillsversatilityindependent decision-makingtime managementattention to detaileffective listeningverbal communicationwritten communication