Senior Operations Team Lead – Enterprise Correspondence Operations

Bank of America

Operations Team Lead responsible for overseeing the operations team at Bank of America. Ensuring deadlines are met, providing guidance, and resolving complex problems.

Posted 4/15/2026full-timePennington • New Jersey, North Carolina • 🇺🇸 United StatesSenior💰 $63,000 - $124,300 per yearWebsite

About the role

Key responsibilities & impact

Overseeing the Operations team and ensuring they meet deadlines
Identifying, analyzing, and resolving complex problems
Managing team workload and providing oversight
Evaluating efficiencies and identifying areas for improvement

Requirements

What you’ll need

4–5 years of operations experience
2+ years of experience coaching associates
Experience setting strategy guidelines
Ability to lead a small team
Strong listening, verbal, and written communication skills
Exceptional time-management and organizational skills
Eagerness to continuously improve and adapt

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support for employees

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingleadershipcommunicationtime-managementorganizational skillsproblem-solvingstrategic planningadaptabilityefficiency evaluationoversight