Operations Analyst – Global Wire Operations
Bank of America
full-time
Posted on:
Location Type: Office
Location: Richmond • Pennsylvania • Virginia • United States
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Tech Stack
About the role
- Analyze the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
- Support defined procedures, routine analytics, and creating reports and completing exception processing
- Execute end‑to‑end handling of post‑settlement wire investigations, including research, analysis, and resolution of payment issues
- Communicate professionally and effectively with internal stakeholders
- Analyze payment data, wire messages, and transaction flows to identify root causes and determine appropriate corrective actions
- Maintain accurate, complete, and audit‑ready case documentation
- Contribute to continuous improvement initiatives
Requirements
- 2+ years of experience working with wire payment flows and message types (e.g., SWIFT)
- Strong written and verbal communication skills
- Proven ability to manage a high‑volume workload, prioritize competing deadlines, and deliver consistent results within defined SLAs
- Strong attention to detail, sound judgment, and analytical skills in an investigations or operations environment
- Demonstrated ability to take ownership of cases from initiation through resolution
- Experience with GIN and WTX applications (preferred)
- Prior experience in wire investigations or payment operations (1+ years preferred)
- Familiarity with regulatory expectations related to payment investigations and operational risk management
Benefits
- Committed to being an inclusive workplace
- Attracting and developing exceptional talent
- Supporting teammates’ physical, emotional, and financial wellness
- Recognizing and rewarding performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
wire payment flowsSWIFTdata analysisexception processingcase documentationinvestigationsoperationsanalytical skillspayment operationsregulatory compliance
Soft Skills
communication skillsattention to detailjudgmentownershipprioritizationtime managementproblem-solvingteam collaborationadaptabilitycontinuous improvement