Bank of America

Consumer Banking Performance Manager

Bank of America

full-time

Posted on:

Location Type: Office

Location: Fort Myers • North Carolina • United States

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About the role

  • Create competitive performance plans to achieve and exceed market objectives
  • Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities
  • Analyze and share trends to identify opportunities to deepen client relationships
  • Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention
  • Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings
  • Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience
  • Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience
  • Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information
  • Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver
  • Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities
  • Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices
  • Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations

Requirements

  • 5+ years of program and project management experience
  • 5+ years’ experience in relatable and effective execution program design
  • Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
  • Demonstrated ability to collaborate effectively across multiple stakeholders
  • Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
  • Proven ability to turn complex ideas into well-structured execution programs
  • Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
  • Proven ability to remain productive in evolving situations
  • Strong decision-making skills with a straight-forward and proactive communication style
  • Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
  • Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementexecution program designtalent analyticsperformance managementclient relationship managementdata analysiscritical thinkingdecision-making
Soft Skills
collaborationrelationship managementcommunicationproactive identification of opportunitiescredibilityinfluenceadaptabilityproductivityorganizational skills