Consumer Banking Performance Manager

Bank of America

. Create competitive performance plans to achieve and exceed market objectives .

Posted 4/9/2026full-timeFort Myers • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create competitive performance plans to achieve and exceed market objectives
Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities
Analyze and share trends to identify opportunities to deepen client relationships
Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention
Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings
Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience
Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience
Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information
Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver
Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities
Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices
Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations

Requirements

What you’ll need

5+ years of program and project management experience
5+ years’ experience in relatable and effective execution program design
Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
Demonstrated ability to collaborate effectively across multiple stakeholders
Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
Proven ability to turn complex ideas into well-structured execution programs
Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
Proven ability to remain productive in evolving situations
Strong decision-making skills with a straight-forward and proactive communication style
Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementexecution program designtalent analyticsperformance managementclient relationship managementdata analysiscritical thinkingdecision-making

Soft Skills

collaborationrelationship managementcommunicationproactive identification of opportunitiescredibilityinfluenceadaptabilityproductivityorganizational skills