Business Support Manager II

Bank of America

. Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.

Posted 3/28/2026full-timeCharlotte • Arizona, Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
Responsible for the support and resources to enable efficient execution across all Consumer Lending functions.
Partner with Consumer Banking Region Executives and other leaders with Consumer Lending to plan, coordinate, and execute day-to-day (operations, communication, readiness, talent management, and employee engagement) support and initiatives.
Responsible for broader Consumer Lending responsibilities including initiative management and executive presentation building.
Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.

Requirements

What you’ll need

5+ years of Consumer Banking and/or Home Lending Experience
5+ years of demonstrated experience managing a group of direct reports to achieve successful business results
Proven ability to collaborate as a team player within a Business Support structure, contributing to shared goals and fostering a cooperative, solutions oriented environment
Strong analytical, problem solving, conceptual thinking, attention to detail, and sense of urgency
Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
Strong communication skills: written and verbal in front of larger audiences and senior leaders, strong executive presence
Ability to plan and facilitate meetings across various levels of stakeholders/support partners as well as prepare communication materials and PowerPoint decks (executive level)
Experience building relationships, communicating effectively and influencing others
Excellent teamwork and ability to navigate the organization through positive relationships
Strong Microsoft Office skills, specifically PowerPoint, Excel, Word, SharePoint; can build presentations for senior leadership.

Benefits

Comp & perks

Health and wellness programs
Inclusive workplace
Opportunity to learn and grow
Recognition and rewards for performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Consumer BankingHome Lendinginitiative managementexecutive presentation buildinganalytical skillsproblem solvingconceptual thinkingorganizational skillsplanning skillsrelationship building

Soft Skills

team playercollaborationsolutions orientedattention to detailsense of urgencycommunication skillsexecutive presenceinfluencing othersteamworknavigating organization