Business Support Manager II
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Arizona • Florida • United States
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About the role
- Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
- Responsible for the support and resources to enable efficient execution across all Consumer Lending functions.
- Partner with Consumer Banking Region Executives and other leaders with Consumer Lending to plan, coordinate, and execute day-to-day (operations, communication, readiness, talent management, and employee engagement) support and initiatives.
- Responsible for broader Consumer Lending responsibilities including initiative management and executive presentation building.
- Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
Requirements
- 5+ years of Consumer Banking and/or Home Lending Experience
- 5+ years of demonstrated experience managing a group of direct reports to achieve successful business results
- Proven ability to collaborate as a team player within a Business Support structure, contributing to shared goals and fostering a cooperative, solutions oriented environment
- Strong analytical, problem solving, conceptual thinking, attention to detail, and sense of urgency
- Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
- Strong communication skills: written and verbal in front of larger audiences and senior leaders, strong executive presence
- Ability to plan and facilitate meetings across various levels of stakeholders/support partners as well as prepare communication materials and PowerPoint decks (executive level)
- Experience building relationships, communicating effectively and influencing others
- Excellent teamwork and ability to navigate the organization through positive relationships
- Strong Microsoft Office skills, specifically PowerPoint, Excel, Word, SharePoint; can build presentations for senior leadership.
Benefits
- Health and wellness programs
- Inclusive workplace
- Opportunity to learn and grow
- Recognition and rewards for performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Consumer BankingHome Lendinginitiative managementexecutive presentation buildinganalytical skillsproblem solvingconceptual thinkingorganizational skillsplanning skillsrelationship building
Soft Skills
team playercollaborationsolutions orientedattention to detailsense of urgencycommunication skillsexecutive presenceinfluencing othersteamworknavigating organization