This job is responsible for managing medium to large projects for an operations department or Line of Business.
Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts.
Work closely with management on project impact and direction.
Lead reporting and analytics for transformation programs supporting desktop applications used in Bank of America’s retail contact centers.
Develop reporting and insights that measure program performance and operational benefits, including call saves, average handle time reduction and associate efficiency.
Leverage data from multiple backend systems to deliver accurate, timely and actionable reporting for leadership and program teams.
Support benefit analysis for key initiatives and new business cases, including baseline development, forecasting and benefit tracking.
Manage overall project reporting to provide visibility into quarterly demand, capacity, prioritization and delivery progress across the book of work.
Support AI model validation efforts by coordinating reporting, analysis and documentation needed for model risk management tollgates.
Identify trends, risks and opportunities and present findings clearly to leadership and business partners.

Requirements

Experience in project management, reporting, analytics or business analysis.
Strong analytical skills and experience translating data into clear business insights and recommendations.
Experience developing reporting from multiple systems and data sources.
Experience supporting business cases, benefit analysis and performance measurement.
Ability to manage multiple priorities and work across operations, technology, product, finance and risk teams.
Strong written and verbal communication skills, including executive-ready presentations.
Proficiency in Excel and PowerPoint; experience with Tableau, Power BI or similar reporting tools.
Bachelor’s degree in business, analytics, operations or a related field.

Benefits

This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementreportinganalyticsbusiness analysisdata translationbenefit analysisperformance measurementtest methodstest plansforecasting

Soft Skills

analytical skillscommunication skillspresentation skillsorganizational skillsleadershiprisk identificationtrend analysisstakeholder managementprioritizationcollaboration