Bank of America

Operations Project Manager – Desktop Transformation

Bank of America

full-time

Posted on:

Location Type: Office

Location: Las Vegas • Nevada • New York • United States

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Salary

💰 $72,400 - $109,100 per year

About the role

  • This job is responsible for managing medium to large projects for an operations department or Line of Business.
  • Lead line of business projects supporting the transformation of desktop applications used in Bank of America’s retail contact centers from concept through implementation.
  • Partner with business, technology, UX design and other key stakeholders to define requirements, coordinate delivery and support successful execution.
  • Manage and prioritize the team’s work to ensure initiatives are clearly defined, aligned to business needs and delivered on time.
  • Serve as the primary line of business contact for one or more agile teams, providing guidance, answering questions and supporting day-to-day decision-making.
  • Lead regular project meetings, monitor progress and escalate issues, risks and dependencies as needed.
  • Support testing activities, including script review, user acceptance testing, defect resolution and final signoff.
  • Partner with training and release teams to support pilot readiness, implementation planning and post-release stabilization.
  • Gather feedback from stakeholders and end users and incorporate it into future priorities and enhancements.

Requirements

  • Experience in a contact center environment, including knowledge of desktop applications and tools used by associates.
  • Experience leading or coordinating projects, initiatives or workstreams from planning through implementation.
  • Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong verbal and written communication skills, with the ability to work across business and technology teams.
  • Strong analytical, problem-solving and decision-making skills.
  • Ability to build partnerships, work across teams and influence outcomes without direct authority.
  • Ability to work independently, adapt to change and escalate issues when needed.
  • Proficiency in Microsoft Office, including Excel, Word and PowerPoint.
Benefits
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • This role is currently benefits eligible.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile methodologyuser acceptance testingdefect resolutionrequirements gatheringimplementation planningdesktop applicationstesting activitiesscript reviewfeedback incorporation
Soft Skills
organizational skillsverbal communicationwritten communicationanalytical skillsproblem-solving skillsdecision-making skillspartnership buildinginfluencing outcomesindependenceadaptability