Production Support Specialist – Global Financial Crimes
Bank of America
full-time
Posted on:
Location Type: Office
Location: Jersey City • New Jersey • United States
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Salary
💰 $92,100 - $161,100 per year
About the role
- User and batch job issue resolution
- Manage highly critical applications - support BAU and ensure no business impact
- Creating support documentation and updating existing documentation
- Initiate the incident management process & lead triage when BAU is impacted
- Provide regular communication & generate reports to all stakeholders
- Investigation of root cause analysis and irreversible corrective action
- Identify risk and drive remediations – ensure any day audit ready situation for the team
- Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Requirements
- Proficiency in M365 Applications
- Hands-on experience with Unix
- Hands-on experience with Database (Oracle & Teradata)
- Hands-on experience in Hadoop
- Experience in Job scheduling tool - Autosys
- Knowledge on ETL tool - Informatica
- Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
- Knowledge on ITIL concepts like Incident and Problem Management
- Willingness to work 5-day a week schedule that includes rotating weekends
Benefits
- Annual discretionary award based on performance
- Industry-leading benefits
- Access to paid time off
- Resources and support for employee wellness and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
M365 ApplicationsUnixOracleTeradataHadoopAutosysInformaticaITRS GeneousSplunkDynatrace
Soft Skills
issue resolutioncommunicationroot cause analysisrisk identificationremediationdocumentationincident managementleadershipstakeholder managementtriage