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Bank of America

Production Support Specialist – Global Financial Crimes

Bank of America

. User and batch job issue resolution .

Posted 3/28/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $92,100 - $161,100 per yearWebsite

Tech Stack

Tools & technologies
ETLHadoopInformaticaOracleSplunkUnix

About the role

Key responsibilities & impact
  • User and batch job issue resolution
  • Manage highly critical applications - support BAU and ensure no business impact
  • Creating support documentation and updating existing documentation
  • Initiate the incident management process & lead triage when BAU is impacted
  • Provide regular communication & generate reports to all stakeholders
  • Investigation of root cause analysis and irreversible corrective action
  • Identify risk and drive remediations – ensure any day audit ready situation for the team
  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

Requirements

What you’ll need
  • Proficiency in M365 Applications
  • Hands-on experience with Unix
  • Hands-on experience with Database (Oracle & Teradata)
  • Hands-on experience in Hadoop
  • Experience in Job scheduling tool - Autosys
  • Knowledge on ETL tool - Informatica
  • Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
  • Knowledge on ITIL concepts like Incident and Problem Management
  • Willingness to work 5-day a week schedule that includes rotating weekends

Benefits

Comp & perks
  • Annual discretionary award based on performance
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support for employee wellness and growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
M365 ApplicationsUnixOracleTeradataHadoopAutosysInformaticaITRS GeneousSplunkDynatrace
Soft Skills
issue resolutioncommunicationroot cause analysisrisk identificationremediationdocumentationincident managementleadershipstakeholder managementtriage