Senior Technical Support Engineer – Global Financial Crimes
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Jersey City • New Jersey • United States
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Salary
💰 $92,100 - $160,100 per year
Job Level
About the role
- Managing day-to-day activities and functions for the assigned team
- Delegating work to team members and supervising work processes
- Providing leadership, mentorship, and direction to team members
- Solving complex technical and analytical issues
- Participating in incident, problem, and change review meetings
- Leading major incident triage independently
- Engaging confidently with Senior Management and cross-functional technology groups
Requirements
- 10+ years of experience
- Hands-on experience with Unix/Linux
- Oracle and Teradata databases
- Hadoop ecosystem
- Autosys job scheduling
- Informatica ETL tooling
- Monitoring platforms: Splunk and Dynatrace
- Strong understanding of ITIL processes (Incident, Problem, Change)
- Experience with AI including usage of CoPilot, M365
- Experience with ITSM tools such as MyITSM and ServiceNow
Benefits
- Access to paid time off
- Resources and support for employees to make an impact
- Industry-leading benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UnixLinuxOracleTeradataHadoopAutosysInformaticaSplunkDynatraceAI
Soft Skills
leadershipmentorshipproblem-solvingcommunicationdelegationsupervisionengagementdirection