Bank of America

Portfolio Delivery Manager – Enterprise CRM, Global Banking AI

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New Jersey • United States

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Salary

💰 $142,000 - $204,300 per year

Job Level

SeniorLead

About the role

  • The Senior Technology Portfolio Lead is accountable for end‑to‑end portfolio leadership across Enterprise CRM and Global Banking AI initiatives.
  • This role serves as the primary technology engagement lead for senior business partners and is responsible for aligning business demand, technology strategy, execution, and Model Risk Management (MRM) across a complex, multi‑platform portfolio.
  • The role operates at the intersection of business strategy, technology delivery, AI governance, and risk enablement, ensuring initiatives are well‑formed, compliant, and positioned for timely approval and scaled adoption.
  • Portfolio delivery lead for Enterprise Agent force that will be anchor and central point to drive the strategic roadmap building.
  • This individual will front end the business conversations with stakeholders and work with technical leads on the team for execution.
  • Individual will be leading the steering committee's with Enterprise teams.

Requirements

  • 12+ years of experience in technology leadership roles spanning portfolio management, enterprise delivery, or business‑aligned technology strategy.
  • Demonstrated success partnering with senior business and risk stakeholders in large, complex organizations.
  • Experience leading or coordinating multi‑initiative AI, data, or CRM portfolios within regulated environments.
  • Strong understanding of enterprise governance, risk management, and dependency management.
  • Exceptional communication, influence, and executive‑level stakeholder management skills.
Benefits
  • Discretionary incentive eligible
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
portfolio managemententerprise deliverytechnology strategyAI governancerisk managementdependency managementCRMdata management
Soft Skills
communicationinfluencestakeholder managementleadership