Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
Manage and support infrastructure applications and related data repositories on a day to day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights & weekends)
Major incident triaging

Requirements

5+ years’ experience with Microsoft SharePoint (Subscription Edition & SP Online) & OneDrive for Business & Teams
5+ years Microsoft PowerShell and scripting technologies
Experience with monitoring technologies (Splunk, SCOM, Dynatrace & Catchpoint)
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
Experience with virtual platforms (client and server) and Microsoft Office products
Capable of working effectively under a high pressure and demanding work environment
Proven experience in problem identification, troubleshooting and resolution
Excellent written and verbal communication skills
Ability to effectively interface with key software/hardware partners such as Microsoft, Kaltura, Intralinks, etc.
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM/Service Now application toolset

Benefits

Discretionary incentive eligible
Annual discretionary award based on individual performance
Industry-leading benefits
Access to paid time off
Resources and support for employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft SharePointOneDrive for BusinessMicrosoft TeamsMicrosoft PowerShellSQLActive Directorymonitoring technologiesvirtual platformstroubleshootingincident management

Soft Skills

problem identificationtroubleshootingresolutioncommunicationcollaborationworking under pressureservice improvementdocumentationproactive problem resolutionprioritization