Senior Fraud Analyst
Bank of America
full-time
Posted on:
Location Type: Office
Location: Fort Worth • Florida • Texas • United States
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Job Level
About the role
- This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity.
- Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support.
- Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.
Requirements
- Must be in a current Fraud Investigations role
- Experience conducting investigations involving financial crimes, fraud, financial industry, or financial institution operations and products experience.
- Minimum 1 year experience verbally delivering complex information clearly, concisely and with empathy to clients.
- Exceptional written & verbal communication skills; exhibits confidence and clarity of message through both written correspondence and phone calls with clients.
- Ability to prioritize work, effective time management, initiative, and thoroughness.
- Self-starter capable of analyzing and reporting independently.
- Proficient in Microsoft suite and other financial industry related software.
- Must be able to work until 5pm.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud investigationsfinancial crimesfinancial industry operationscomplex information deliveryanalysis and reporting
Soft Skills
communication skillsempathytime managementinitiativethoroughnessself-starter