Channel Integration Manager – FC Inbound Consumer Sales
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Nevada • New Mexico • United States
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Salary
💰 $77,000 - $110,200 per year
About the role
- Partner with Financial Center leadership to provide holistic oversight, coaching and support for teammates responsible for inbound sales calls
- Drive cross-channel communication, monitoring controls to reduce risk and process improvement
- Supervise execution of operational processes and monitor controls to reduce risk
- Make recommendations on process improvements in partnership with process owners and enterprise resources
- Handle escalated and complex client inquiries and research to resolve concerns
- Direct management and development responsibilities including call listening and action planning
Requirements
- Experience managing high volume client interaction
- Active listening, Coaching, Relationship Deepening
- Management Ability to lead a large team of up to 20 indirect reports
- Proactively builds trusted relationships with key partners/clients
- Ability to be a change agent and work in a fast-paced environment
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
- Exercises good judgment and experience to make timely and effective decisions
- Communicates effectively at all levels
- Experience with risk mitigation, operational excellence and process management
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Employee development resources
- Performance-based discretionary awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk mitigationoperational excellenceprocess management
Soft Skills
active listeningcoachingrelationship buildingmanagementchange agentdecision makingcommunicationself-starterresults-oriented