Bank of America

Senior Fraud Analyst, Merchant Services Transaction Risk Monitoring

Bank of America

full-time

Posted on:

Location Type: Office

Location: Phoenix • Arizona • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant
  • Participate in queue work, initiate outbound calls and manage internal customer/client calls
  • Review, request and/or verify information to validate authenticity of a client and/or client transactions
  • Ensure transactional risk reviews are documented, reported, and researched to avoid any future liabilities
  • Initiate/and or recommend preventative measures to management
  • Cover weekend hours as part of a rotational or permanent schedule

Requirements

  • 2+ years customer service experience
  • 2+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment
  • Self-motivated and able to work independently in a time sensitive environment
  • Excellent verbal and written communication skills
  • Highly organized and detail oriented; able to effectively multi-task
  • Able to work under tight timelines with multiple priorities
  • Proficient with MS applications – excel word outlook
  • Ability to establish and maintain effective working relationships with peers, customer group and management
  • Excellent follow through and initiative
  • Ability to work in a fast-paced, production environment, while mitigating loss to the bank
  • Experience handling customer escalations
  • Must be extremely thorough w/ strong attention
Benefits
  • Bank of America is committed to an in-office culture with specific requirements for office-based attendance
  • Opportunities to learn, grow, and make an impact
  • Support for teammates’ physical, emotional, and financial wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationtransaction validationrisk assessmentcustomer servicedata verificationpreventative measures
Soft Skills
self-motivatedexcellent communicationhighly organizeddetail orientedmulti-taskingtime managementrelationship buildinginitiativefollow through