Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention.
Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability.
Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility.
Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability.
Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs.
Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support.

Requirements

Eight plus years strong knowledge of Linux/Unix systems and command line tools.
Proficiency in scripting languages such as Python, Shell, or Perl.
Experience with APM tools such as DynaTrace.
Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.).
Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.
Knowledge in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk.
Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Strong attention to detail and ability to work in a fast-paced, dynamic environment.

Benefits

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors.
Access to paid time off.
Industry-leading benefits.
Support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LinuxUnixPythonShellPerlDynaTraceAWSAzureGoogle CloudDocker

Soft Skills

problem-solvingtroubleshootingcommunicationcollaborationattention to detail