Product Strategy Analyst III
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Maryland • Nevada • United States
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Salary
💰 $82,100 - $125,600 per year
About the role
- Build and maintain schedules, staffing tables, and skilling structures in IEX and related systems
- Analyze call volume, trends, KPIs, and staffing needs to support forecasting and coverage planning
- Execute Schedule Selection Events, schedule bids, and new hire scheduling routines
- Support vendor alignment, skilling audits, schedule accuracy, and operational communication
- Enhance scheduling tools, tactical reporting, and templates; support automation initiatives
- Participate in cross-functional routines and communicate staffing risks and opportunities
Requirements
- 2+ years hands-on IEX Workforce Management experience (scheduling, skilling, intraday)
- Strong analytical and Excel skills; ability to interpret operational data
- Experience managing multi-site or multi-skill staffing environments
- Strong and effective communication and problem-solving skills
- Ability to manage multiple projects in a complex and rapidly-changing environment
- Excellent time management skills.
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IEX Workforce Managementschedulingskillingintraday analysisdata analysisExcelforecastingKPI analysisstaffing managementautomation
Soft Skills
analytical skillscommunication skillsproblem-solving skillstime managementproject managementinterpersonal skillsorganizational skills