Bank of America

Information Management Analyst

Bank of America

full-time

Posted on:

Location Type: Office

Location: Pennington • New Jersey • United States

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Salary

💰 $25 - $39 per hour

About the role

  • Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Reviews and approves required account documentation
  • Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
  • Maintains knowledge of operational processes and assists in training less experienced team members
  • Performs quality assurance reviews, testing and training to ensure high performance accuracy of performance metrics and quality standards
  • Supports inquiries and requests received from the line of business in a timely manner
  • Evaluates efficiencies and identifies areas of improvement and growth to the overall process
  • Ensures all assigned daily initiatives, deliverables, and events are completed timely and accurately
  • Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
  • Reviews and updates procedures as needed to ensure they are accurate and up to date
  • Adhering to record retention guidelines and standards

Requirements

  • Ability to work well with internal and external team partners
  • Able to manage workload during high volume periods
  • Strong written and verbal communication skills
  • Strict attention to detail and accuracy
  • Must be available to work extended hours during high volume
  • Excellent organization skills; ability to prioritize and handle multiple tasks independently
  • Proficient PC skills, including Microsoft Excel and Outlook
Benefits
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support to employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceprocess improvementrisk managementdata analysisdocumentation review
Soft Skills
communicationattention to detailorganizationtime managementteam collaboration