Senior Fraud Analyst III – Fraud Referral, Secured Products
Bank of America
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • Texas • United States
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Job Level
About the role
- Handling complex products and escalated customer situations regarding possible fraudulent activity
- Completing inbound and outbound calls
- Taking action based on complex transaction characteristics or suspicious documentation
- Researching and resolving fraudulent activity and service support
- Making decisions under uncertain conditions
- Proactively identifying and escalating concerns/issues with a sense of urgency
- Delivering solutions while focusing on retention and re-establishing customer confidence
- Completing enhanced reviews on enterprise fraud referral cases
- Conducting complex research including reasonable investigation and analysis of facts
- Reviewing bank systems of records and public records searches
- Evaluating all evidence in order to determine fraud and mitigate risk
- Analyzing data to detect and identify fraudulent activities and assessing the level of risk to customers and the bank
- Preparing reports for suspicious activity and escalating concerns to senior management
- Managing and prioritizing a large and varied case load effectively and efficiently
Requirements
- 2 years of Fraud (identifying and mitigating) experience and/or Mortgage, Vehicle Lending, Underwriting experience
- Detail oriented with strong analytical and organizational skills
- Strong time management skills
- Ability to influence without direct authority
- Strong oral and written communication skills
- Proficiency/Experience using MS Excel, Word
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud identificationfraud mitigationdata analysistransaction analysisrisk assessmentinvestigationreport preparationcase management
Soft Skills
detail orientedanalytical skillsorganizational skillstime managementinfluence without authorityoral communicationwritten communicationdecision makingproblem solvingurgency