Bank of America

Process Design Manager

Bank of America

full-time

Posted on:

Location Type: Office

Location: Lincoln • Rhode Island • United States

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Salary

💰 $125,000 - $155,800 per year

About the role

  • Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
  • Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
  • Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
  • Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
  • Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
  • Document end to end process maps, controls, metrics, risks, and customer impacts
  • Ensure the process is performing effectively and risks are well controlled
  • Monitor key performance metrics for process and controls
  • Review metrics, discuss action plans and provide input to solve for open issues
  • Own all deliverables related to SPI
  • Champion continuous improvement to enhance the client experience
  • Capture feedback to identify and prioritize improvement opportunities
  • Simplify the process before leveraging technology to enhance or automate
  • Connect with OpEx Champion to ensure the improvement idea is captured (initiate funding request, if needed) and implement process enhancements
  • Implement solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
  • Gather feedback and identify needs for further training and/procedure updates
  • Take ownership of response/approvals for requests related to regulatory exams, internal audits, and other monitoring and inspection reviews
  • Gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
  • Leverages analytics and critical thinking solve problems and translate issues into process improvements with clearly defined business case benefit

Requirements

  • Bachelor’s degree or equivalent work experience
  • Proven experience in process design and process mapping
  • Executive presence and ability to lead meetings, including meetings with executive participants
  • Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
  • Ability to juggle multiple responsibilities and prioritize when needed
  • Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
  • Strong written, oral, and active listening communication skills, including ability to influence partners at all levels in the organization and drive consensus
  • Strong attention to detail and a passion for ensuring flawless execution
  • Intellectual curiosity and the willingness to challenge the status quo
  • Strong critical thinking and problem solving, strategy planning and project management experience
  • Self-starter with ability to work with minimal supervision
  • Effective communication (both in writing and when speaking) using clear, concise and simple language.
  • Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
  • Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
process designprocess mappingrisk identificationrisk mitigationanalyticscritical thinkingproject managementcontinuous improvementchange managementperformance metrics
Soft Skills
problem solvingstrong follow-upexecutive presencecommunication skillsattention to detailintellectual curiosityself-starterorganizational savvycollaborationinfluence
Certifications
Bachelor’s degree