Bank of America

Financial Center Manager

Bank of America

full-time

Posted on:

Location Type: Office

Location: The Woodlands • Texas • United States

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Job Level

Junior

About the role

  • Managing a financial center and its employees on a day-to-day basis.
  • Operating as a business owner and fostering a team environment.
  • Instilling an effective client-centric and risk culture in the center.
  • Helping clients achieve their financial goals.
  • Ensuring operational excellence and cohesive effectiveness.
  • Develops talent, including proactive sourcing of candidates.
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
  • Manages business results through formalized management routines and coaching.
  • Creates a world-class client experience environment.
  • Drives operational excellence by engaging employees on business strategy.
  • Manages organizational priorities and effective execution.

Requirements

  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently, and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients’ needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manages your time and capacity.
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results.
  • Can be flexible to work weekends and/or extended hours as needed.
  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in financial services and knowledge of financial services industry, products and solutions.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Benefits
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Soft Skills
leadershipcoachingtrainingmotivatingcollaborationproblem-solvingcritical thinkingtime managementflexibilityclient engagement