Ensure alignment of the CST Product Transformation & Management (PTM) team with internal policies and standards
Provide analytical and operational support to monitor key controls, escalate issues and drive continuous improvement in processes, documentation, and delivery quality
Act as a liaison to key control partners including but not limited to Cloud Governance Authority (CGA), Permit to Send/Receive (PTS/R), Model Risk Management (MRM), and Secure by Design (SBD)
Facilitate training, documentation, stakeholder engagement, and performance monitoring to ensure product and project teams remain compliant, informed, and aligned on internal policies and standards
Build partnerships across BISO, PMO, and control owners to foster an environment of proactive enablement

Requirements

3-5+ years of relevant experience in Project Management, Product Management, Risk, or Policy and Control Management
Proven experience managing control frameworks, product transformation initiatives or governance within large organizations
Proficient in JIRA and Confluence with experience in documentation maintenance and workflow tracking
Strong communication and stakeholder management skills across product, tech, and risk teams
Ability to facilitate training sessions and produce self-serve materials to upskill partners on internal processes
Strong analytical skills with the ability to evaluate metrics, identify root causes and drive action-based improvements
Demonstrates ability to manage multiple priorities in a fast-paced, high regulated environment
Attention to detail, proactive problem-solving skills, and ability to work both independently but as a team too
Familiarity with technical change management and policy enforcement
Experience working with control partners such as CGA, PTS/R, MRM is highly desirable

Benefits

Discretionary incentive eligible
Industry-leading benefits
Access to paid time off
Resources and support to employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Project ManagementProduct ManagementRisk ManagementPolicy ManagementControl FrameworksGovernanceAnalytical SkillsDocumentation MaintenanceWorkflow TrackingTechnical Change Management

Soft skills

CommunicationStakeholder ManagementTraining FacilitationProblem-SolvingAttention to DetailProactive MindsetAbility to Manage Multiple PrioritiesTeam CollaborationPerformance MonitoringContinuous Improvement