Operations Performance Manager – Fraud Detection
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Jacksonville • Arizona • Florida • United States
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About the role
- Driving operational support across multiple locations/site
- Influencing site leadership to achieve and exceed key operating metrics
- Ensuring rigorous reporting & inspection routines resulting in consistent operational execution
- Leading key initiatives and translating strategy into real-time operational deployments
- Proactively identifying/responding to risk issues and making balanced decisions across people, process, and technology
- May have staffing responsibility and be engaged in performance management activities
Requirements
- A minimum of 4 years experience in Fraud Detection management or Support role
- A thorough knowledge of SMR (Sold Account Monitoring) & HRR (Check and Deposit Fraud)
- Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
- Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management
- Strong organizational and time management skills
- Strong ability to multi-tasking and prioritization
- Working knowledge of MS Word and Excel
Benefits
- Health insurance
- Physical, emotional, and financial wellness support
- Commitment to an inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud Detection managementSold Account MonitoringCheck and Deposit Fraudreportinginspection routinesoperational executionrisk managementperformance management
Soft skills
attention to detailcommitment to accuracywritten communicationverbal communicationorganizational skillstime managementmulti-taskingprioritization