Bank of America

Financial Center Manager

Bank of America

full-time

Posted on:

Location Type: Office

Location: Suffolk • Virginia • United States

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Job Level

Junior

About the role

  • This job is responsible for managing a financial center and its employees on a day-to-day basis
  • Develops talent, including proactive sourcing of candidates
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world-class client experience environment
  • Manages market-level initiative prescribed by market leaders
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution

Requirements

  • 1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicates effectively and confidently and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficiently manages time and capacity
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results
  • Must be able to work weekends and/or extended hours
Benefits
  • Health insurance
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
  • Competitive benefits to support physical, emotional, and financial well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipcoachingtrainingmotivatingcollaborationproblem-solvingcritical thinkingtime managementadaptabilityclient engagement