Specialty Consumer Investments Operations Solutions Specialist
Bank of America
full-time
Posted on:
Location Type: Office
Location: Hunt Valley • Maryland, New Jersey, Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $31 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for providing service fulfillment, with case ownership, resolution, partnership, research, and proactive support for internal partners across the organization including Internal Support Teams and our clients on complex, niche scenarios
- Manage workload through CMC case functionality
- Adherence to service level agreements which include hitting response and resolution cycle time goals
- Each associate provides full accountability, ownership, and coaching opportunities which builds powerful relationships
- Handling onboarding, funding, ongoing service, product and sales support inquiries across the Merrill suite of products and demonstrating the highest standard of service for every associate interaction.
Requirements
- Strong business acumen with an in depth understanding and alignment to the Consumer Investments operating model and overall value proposition
- Exceptional critical thinking / problem solving skills to immediately address escalated client issues
- Relationship management skills and ability to anticipate needs of business partners that we support
- Proven ability to coach others with a passion for excellence and willingness to exceed expectations
- Superior client service proficiency including excellent verbal, written and listening skills
- Demonstrate exceptional organizational and time management skills
- Apply sound judgment in making decisions
- Highly motivated self-starter who can set goals and accomplish tasks with minimal supervision
- Expert knowledge of internal policies, procedures and processes to ensure flawless execution and delivery
- Ability to handle and expedite multiple tasks in a dynamic, fast-paced environment.
Benefits
- This role is currently benefits eligible.
- Industry-leading benefits
- Access to paid time off
- Resources and support to our employees
- Make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
critical thinkingproblem solvingrelationship managementcoachingclient serviceverbal communicationwritten communicationlistening skillsorganizational skillstime management