Market Financial Center Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Creates an inclusive team where members are treated fairly and respectfully
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
- Leads and encourages the identification, escalation and resolution of potential risks
- Knows and develops team members through coaching and feedback
- Manages expenses and demonstrates an owner’s mindset
- Recruits, on-boards and develops talent, and supports talent mobility for career growth
- Delivers results through effective team management, structure, and routines
Requirements
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Availability to work weekends and/or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial acumencustomer serviceproblem resolutionfinancial report interpretationrisk managementcoachingtrainingteam managementdata-driven decision makingcontinuous improvement
Soft skills
leadershipinterpersonal skillscommunicationorganizational skillscollaborationrelationship buildingmotivationactive listeningprioritizationdelegation