Senior Operations Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $72,100 - $109,200 per year
Job Level
Senior
About the role
- Managing a unit for a site, region, or product line within the bank's internal operations.
- Identifying, analyzing, and resolving highly complex problems.
- Ensuring compliance with policies.
- Developing and implementing new processes to improve operating efficiency.
- Managing employee performance, development, talent planning, and overseeing budget, expenses, reporting, and forecasting.
- Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence.
- Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Requirements
- Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry-specifically Global Vendor Finance or Leasing.
- Strong written and verbal communication skills.
- High attention to detail and critical thinking skills.
- Ability to adapt to changing priorities and manage multiple initiatives simultaneously.
- Ability to coach, mentor, develop team members, fostering a high-performance culture.
- Regulatory & Compliance Knowledge: Understanding of relevant financial regulations, vendor finance compliance requirements, and risk management practices.
- Process Governance & Control: Experience implementing and monitoring operational controls to ensure accuracy and compliance.
- Stakeholder Management: Ability to collaborate effectively with internal and external partners, including vendors and senior leadership.
Benefits
- Discretionary incentive eligible
- Industry-leading benefits
- Access to paid time off
- Resources and support to contribute to sustainable growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations analysisbusiness process improvementprocess governanceoperational controlsrisk management
Soft skills
written communicationverbal communicationattention to detailcritical thinkingcoachingmentoringteam developmentstakeholder management