Business Support Manager II – Global AML Ops Strategic Content Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Charlotte • Arizona, North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
- Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
- Requires a thorough knowledge of the department or business units functional area or products.
- Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
- Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.
- Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
Requirements
- 5+ years in financial services, compliance, or risk management with a focus on executive communications or strategic reporting
- Proven ability to design and structure executive presentations that tell a clear, compelling story; experience building frameworks and templates for strategic decks
- Advanced expertise in PowerPoint and visual storytelling techniques, including layout, design principles, and data visualization
- Advanced proficiency in data visualization tools (e.g., Tableau and Power BI)
- Strong understanding of AML concepts, regulatory frameworks, and risk management principles; ability to stay current on AML regulatory developments and industry best practices
- Ability to translate analytics and business insights into narratives that resonate with senior leadership
- Strong strategic thinking, problem-solving, and adaptability to shifting priorities and regulatory changes
- Exceptional written and verbal communication skills with a focus on persuasive storytelling; ability to manage sensitive information with discretion
- Excellent organizational and time management skills; self-starter with high energy and attention to detail, able to work with minimal supervision
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
executive communicationsstrategic reportingdata visualizationPowerPointTableauPower BIbudget analysisoperations analysisprocess improvementrisk management
Soft skills
strategic thinkingproblem-solvingadaptabilitywritten communicationverbal communicationpersuasive storytellingorganizational skillstime managementattention to detailself-starter