Transaction Management Ops Analyst
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Requirements
- Proficient with Microsoft Office, Outlook, Word and Excel
- Strong understanding of rules and regulations, policies and standards
- Excellent excel skills including the ability to run v-look-ups, pivot tables, run macros etc
- Excellent customer service, interpersonal, oral, and written communication skills
- Proven ability to effectively service/resolve client inquiries
- Strong analytical and problem-solving skills
- Ability to work effectively and efficiently as an individual contributor in a team environment
- Positive and professional attitude in a team oriented fast paced work environment
- College Degree preferred
- At least 1-2 years experience in a Financial Analyst role or similar
Benefits
- We provide industry-leading benefits
- Access to paid time off
- Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
transaction processingreconciliationExcelv-look-upspivot tablesmacrosanalysisproblem-solving
Soft skills
customer serviceinterpersonal skillsoral communicationwritten communicationanalytical skillsteamworkpositive attitudeprofessionalism