ServiceNow Platform Lead Administrator
Bank of America
full-time
Posted on:
Location Type: Office
Location: Jersey City • Arizona, New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $92,100 - $160,100 per year
Job Level
Senior
Tech Stack
CloudLinuxServiceNow
About the role
- Maintain and support the ServiceNow platform while adhering to bank policies and standards
- Manage ServiceNow code quality control processes and routines
- Lead and mentor a team of operations specialists assigned to work on ServiceNow
- Respond to incidents for application availability issues as part of on-call duties
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place and maintained to ensure application availability
- Participate in software release implementation meetings
- Provide point of escalation for team members, peers, and partner teams
- Prepare and maintain application support/process documentation
Requirements
- 5+ years of experience with ServiceNow development and engineering
- Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
- Proven experience as a ServiceNow administrator in a highly-regulated environment
- Experience in maintaining multiple ServiceNow environments
- Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting ServiceNow integrations for security, risk, and compliance
- Experience with ServiceNow instance cloning and management
- Experience maintaining both Windows and Linux MID servers
Benefits
- Discretionary incentive eligible
- Annual discretionary award based on individual performance and company success
- Industry-leading benefits
- Access to paid time off
- Resources and support for employee wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentServiceNow engineeringServiceNow administrationServiceNow integrationsServiceNow instance cloningWindows MID serversLinux MID serversroot cause analysisapplication availability monitoringsoftware release implementation
Soft skills
leadershipmentoringincident responseproblem-solvingdocumentationteam collaborationescalation managementcommunication
Certifications
ServiceNow Certified System Administrator (CSA)