Bank of America

Life Event Services Consultant – Operations

Bank of America

full-time

Posted on:

Location Type: Office

Location: Charlotte • New York, North Carolina • 🇺🇸 United States

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Salary

💰 $72,400 - $101,200 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver end-to-end case management support to employees around complex life events
  • Respond to employee inquiries effectively and timely
  • Provide guidance to Line of Business (LOB) employees regarding complex situations
  • Prioritize time and effort according to urgent needs
  • Document key facts and interactions related to the employee's life event
  • Maintain confidentiality of employee information
  • Influence managers and HR partners to drive towards optimal resolutions
  • Gather, organize, and analyze data to communicate results to stakeholders
  • Collaborate with stakeholders to ensure processes are accurately defined

Requirements

  • Proven ability to analyze complex data to identify trends
  • Demonstrated ability to use data to recommend process changes
  • Strong proficiency in Salesforce case management system, Excel, PowerPoint, and Word
  • Experience with case management for complex life events
  • Ability to turn complex ideas into well-structured materials and presentations
  • Ability to handle confidential and proprietary information with discretion
  • Highly organized with a pro-active work ethic
  • Ability to effectively work under pressure
  • Excellent interpersonal and written/verbal communication skills
  • Ability to work with senior leaders and cross-functional teams
  • Demonstrated problem solving and strong follow-up skills
  • Detail-oriented with strong organizational capabilities
  • Ability to work independently and as a strong team player
Benefits
  • Access to paid time off
  • Industry-leading benefits
  • Resources and support for employee wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscase managementprocess improvementSalesforceExcelPowerPointWord
Soft skills
interpersonal communicationwritten communicationorganizational skillsproblem solvingtime managementdiscretionteam collaborationability to work under pressureproactive work ethicattention to detail