Senior Operations Manager
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Kennesaw • Maryland, Nevada, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $87,600 - $110,400 per year
Job Level
Senior
About the role
- Develops and implements new processes/procedures for the Controls, Monitoring & Mitigation Teams
- Reviews and recommends new methods and procedures to make daily operations more efficient
- Manages performance for their entire team, including Associate development, and talent planning
- Responsible for expense management, projects, reporting and forecasting
- Leads and directs the work of others and ensures staffing levels and capacity meet production requirements
Requirements
- 5+ years of Contact Center experience
- 1+ years Team Manager experience leading direct reports
- Excellent oral and written communication skills
- Translation and communication of complex process details into simple terms
- Strong organizational skills, time management, and attention to detail
- Ability to influence business decisions related to new initiatives
Benefits
- industry-leading benefits
- access to paid time off
- resources and support to our employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsorganizational skillstime managementattention to detailinfluence