Operations

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Lead and manage medium-to-large projects with competing timelines, ensuring effective coordination across multiple teams and stakeholders.
• Oversee and maintain evergreen communication inventories, ensuring compliance with laws, rules, and regulations while driving digitization and content updates.
• Collaborate with Global Ops Management, FLU teams, and support partners to execute change management routines and deliver a consistent client experience for ECO tools and capabilities.
• Perform letter data mapping, testing, and implementation of new or updated correspondence, resolve production issues, and manage pre/post sign-off processes for quality assurance.

Operations Consultant

Senior Manager – Process Improvement, Reporting

Operations Analyst

Operations Analyst