Bank of America

Lead Operations Representative

Bank of America

full-time

Posted on:

Location Type: Office

Location: College Park • Maryland • 🇺🇸 United States

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Job Level

Senior

About the role

  • Handle day-to-day Operations processes and work towards deadlines
  • Complete all workflows and provide guidance to team members
  • Assist internal business partners and provide functional expertise
  • Perform routine and various item processing functions under moderate supervision
  • Process transactions in one or more of the company's internal operations
  • Maintain internal operational and financial controls
  • Ensure quality service and efficient operations support
  • Act as a workflow coordinator and/or subject matter expert
  • Prioritize and distribute daily work to meet deadlines and goals

Requirements

  • 1+ years of experience working with Bank Operations and Check products
  • 1+ years of experience resolving client requests with internal business partners
  • Intermediate proficiency in written and verbal communications
  • Effective interpersonal skills
  • Ability to analyze, research and resolve client inquiries
  • Ability to work independently with little direction and meet client service level agreements
  • Comfortable receiving ongoing performance feedback and coaching
  • Comfortable with ongoing change and learning new technology/processes
  • At least an intermediate ability in PC computer skills while navigating multiple banking systems
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible working hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Bank OperationsCheck productsClient request resolutionTransaction processingOperational controlsFinancial controlsWorkflow coordinationResearch and analysisClient service level agreementsPC computer skills
Soft skills
Written communicationVerbal communicationInterpersonal skillsIndependent workAdaptabilityFeedback receptivenessCoaching receptivenessProblem-solvingTeam guidanceDeadline management