Bank of America

ServiceNow Platform Lead Administrator

Bank of America

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona, Florida, North Carolina • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudLinuxServiceNow

About the role

  • The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams.
  • Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances.
  • This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution.
  • You will work in a team environment to plan and implement software (or hardware) changes.
  • We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission.
  • Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Requirements

  • 5+ years of experience with ServiceNow development and engineering with emphasis on platform management
  • Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
  • Proven experience as an ServiceNow administrator in a highly-regulated environment
  • Experience in maintaining multiple ServiceNow environments
  • Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience supporting ServiceNow integrations for security, risk, and compliance
  • Experience with ServiceNow instance cloning and management
  • Experience maintaining both Windows and Linux MID servers.
Benefits
  • Being a Great Place to Work is core to how we drive Responsible Growth.
  • Commitment to being an inclusive workplace.
  • Attracting and developing exceptional talent.
  • Supporting our teammates’ physical, emotional, and financial wellness.
  • Recognizing and rewarding performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentServiceNow platform managementServiceNow administrationServiceNow integrationsServiceNow instance cloningWindows MID server maintenanceLinux MID server maintenanceroot cause analysisproblem resolutionsoftware installation
Soft skills
technical expertisecommunicationteam collaborationanalytical problem solvingcross team coordinationcontinuous improvementplanningimplementation
Certifications
ServiceNow Certified System Administrator (CSA)