ServiceNow Platform Lead Administrator
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona, Florida, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudLinuxServiceNow
About the role
- Maintain and support the ServiceNow platform while adhering to bank policies and standards
- Manage ServiceNow code quality control processes and routines
- Lead and mentor a team of operations specialists assigned to work on ServiceNow
- Respond to incidents for application availability issues as part of on-call duties
- Respond to incidents/pages for application functional issues or questions as part of daily duties
- Use technical knowledge to triage service availability issues and restore service
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place to ensure application availability
- Participate in software release implementation meetings
- Participate in and coordinate maintenance activities
- Prepare and maintain application support/process documentation
- Develop management jobs, automation routines, or deployment scripts
- Manage and prioritize multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
- Provide point of escalation for team members, peers, and partner teams, and share the leadership Point of Contact for triage of high priority incidents or consulting engagements
- Perform all responsibilities of team members from applicable teams
- Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
- Participate and help with resource interviews and onboarding processes
- Perform access reviews, conduct compliance activities, and serve as a delegate for administrative processes
Requirements
- 5+ years of experience with ServiceNow development and engineering with emphasis on platform management
- Active and verifiable ServiceNow Certified System Administrator (CSA) certification
- Proven experience as a ServiceNow administrator in a highly-regulated environment
- Experience in maintaining multiple ServiceNow environments
- Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting ServiceNow integrations for security, risk, and compliance
- Experience with ServiceNow instance cloning and management
- Experience maintaining both Windows and Linux MID servers
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentServiceNow engineeringServiceNow administrationServiceNow instance cloningWindows MID server managementLinux MID server managementsoftware engineering supportdata processing systemscloud-compatible servicesincident management
Soft skills
leadershipmentoringincident triageproblem-solvingcommunicationtask prioritizationteam collaborationdocumentationresource managementescalation management
Certifications
ServiceNow Certified System Administrator (CSA)