Process Design Consultant I
Bank of America
full-time
Posted on:
Location Type: Office
Location: Jacksonville • Florida, New Jersey, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaboration with Process Engineers and business partners to provide the required administrative support in relation to Enterprise Process Management deliverables and to enable process design / redesign using Process Management principles.
- Designing and administering Global Ops Process Management education programs
- Analyzing process data to help identify process redesign opportunities and provide insights
- Developing execution strategies and reporting progress to executive leadership
- Tracking program metrics and collecting VOC for continuous improvement
- Facilitating onboarding for Process Owners and Advisors
- Supporting Process Engineers with SPI insights to enhance process strategy
- Driving portfolio oversight and simplification of work processes
- Communicate effectively with stakeholders at all levels, including senior leaders, to align on strategy, progress, and support needs.
- Partner with Process Engineers to develop and implement success measures that sustain improvements over time.
Requirements
- 3–5 years of experience in process design and/or project management support.
- Strong analytical skills with the ability to evaluate and improve complex business processes.
- Proven ability to manage multiple priorities without compromising quality or timelines.
- Comfortable working independently and collaboratively in a virtual, cross-functional team environment.
- Skilled in facilitating meetings, capturing outcomes, and maintaining accurate documentation.
- Effective communicator with experience engaging diverse stakeholders, including senior leaders.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designprocess managementdata analysisprogram metrics trackingcontinuous improvementproject managementexecution strategiesprocess redesignsuccess measures
Soft skills
analytical skillscommunicationcollaborationfacilitationstakeholder engagementindependent workteamworkprioritizationdocumentation