Bank of America

Account Management Ops Analyst

Bank of America

full-time

Posted on:

Location Type: Office

Location: Pennington • New Jersey • 🇺🇸 United States

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Salary

💰 $25 - $34 per hour

Job Level

Junior

About the role

  • Performs onboarding and maintenance of accounts and reviewing required account documentation.
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
  • Reviews and approves required account documentation.
  • Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units.
  • Performs moderate levels of research, follow-up and resolution of more complex routine research requests.

Requirements

  • 1+ year(s) experience doing Document Review.
  • Proven decision-making skills, and the ability to effectively manage risk.
  • Proven track record delivering for internal and/or external clients.
  • Strong organizational and teamwork skills.
  • Results oriented; driven and ambitious.
  • Must be flexible with schedule (Operational hours are 8:00 AM – 6:00 PM).
  • Quick learner and self sufficient.
  • Demonstrates initiative while working independently.
  • Oral and Written Communications: The ability to communicate through spoken and written words a via direct conversation or telephonic, email and/or work queues sharing information (i.e., storytelling) that informs and engages the audience.
  • Account Management: The ability to provide services and support to clients.
  • Customer and Client Focus: The ability to identify, understand and prioritize the needs of internal, external, prospective and existing customers in order to provide solutions, resolve problems, and address questions.
  • Collaboration: The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way.
  • Research: The ability to gather information about a topic, review, analyze and interpret the results to support a recommendation or solution.
  • Attention to Detail: The ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.
  • Recording/Organizing Information: The ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications.​
Benefits
  • This role is currently benefits eligible.
  • We provide industry-leading benefits.
  • Access to paid time off.
  • Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Document ReviewResearchAccount Management
Soft skills
Decision-makingOrganizational skillsTeamworkResults orientedFlexibilityQuick learnerInitiativeOral CommunicationWritten CommunicationAttention to Detail