Bank of America

Business Support Manager – Global Commercial Banking

Bank of America

full-time

Posted on:

Location Type: Office

Location: New Orleans • Louisiana, Massachusetts, New York, Texas • 🇺🇸 United States

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Salary

💰 $98,000 - $172,200 per year

Job Level

Mid-LevelSenior

About the role

  • Manages diverse administrative functions usually for a very large, complex department or business unit.
  • Functions managed may include: LOB issues management, business control routines, audit/compliance, coordination of certain projects, associate readiness, process improvement, business continuity, or communication.
  • May consult with senior management to define and manage projects that encompass and impact many associates.
  • Requires a thorough knowledge of the department or business unit's functional area or products.
  • Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
  • May have full management responsibility over a team or may manage one level of managers.
  • The Business Support Manager within Global Commercial Banking Credit will lead the development, improvement and execution of processes in support of key objectives.
  • Ensures full integration of governance routines required by policy through analysis and execution of effective reporting.
  • Will assist in the development of solutions designed to optimize performance through gap analysis action planning.
  • Works directly with key partners to understand existing procedure and ensure adherence by responsible employees.
  • Ensures full integration through effective reporting and scorecard metrics to determine adoption and compliance.
  • Manages a portfolio of audit issues and control enhancements impacting the organization based on identification via internal (self), Risk, Compliance or Audit channels.
  • Responsible for monitoring and reporting process performance metrics for assigned processes and/or control routines.
  • Works closely with managers and executives to evaluate current methods and assists in developing strategies to implement changes and improvements related to production and capacity management.

Requirements

  • Knowledge of commercial lending and the credit process within Global Banking and Markets
  • Understanding of bank policies, procedures and systems
  • Proven experience in decision making, coaching, and partnering is essential
  • Excellent organization and project management skills, including the ability to meet deadlines and manage multiple priorities without sacrificing quality and timeliness
  • Ability to collaborate with and influence process owners and key partners
  • Strong communication and presentation skills; both written and verbal
  • Experience with Business Controls, Process Design/Improvement, Governance, Reporting, Audit and/or Production Management
  • BA/BS degree or Masters preferred; Finance, Accounting or Economics majors desired
Benefits
  • Discretionary incentive eligible
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
commercial lendingcredit processbusiness controlsprocess designprocess improvementgovernancereportingauditproduction managementfinancial/accounting practices
Soft skills
decision makingcoachingpartneringorganizationproject managementcollaborationinfluencecommunicationpresentationtime management
Certifications
BA degreeBS degreeMasters degree
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