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Security Operations

• Own and oversee enterprise network operations, including: Core, aggregation, access, and data center networks, LAN, WAN, SD-WAN, Internet, DC interconnects
• Ensure high availability, performance, capacity, and scalability of all networks.
• Define and enforce network standards, architectures, and operational procedures.
• Lead network modernization initiatives (SDN, automation, IPv6, cloud connectivity).
• Ensure monitoring of all service components, timely detection, and response.
• Ensure effective incident response, resolution, and post‑incident root cause analysis.
• Act as the single executive owner for: Major network or security incidents, Crisis management and executive communications
• Chair Major Incident Reviews (MIR) and drive permanent remediation.
• Ensure tight integration with ITSM processes (Incident, Problem, Change, Configuration).
• Reduce repeat incidents and MTTR through analytics and improvement programs.
• Ensure alignment with ISO 27001, NIST, ITIL, and local regulatory requirements.
• Implement and maintain network & security controls aligned with risk appetite.
• Support internal/external audits, regulatory reporting, and compliance assessments.
• Own operational risk registers for network and security domains.
• Define and manage SLAs, OLAs, and KPIs for network and security operations.
• Ensure achievement of uptime, performance, latency, and security KPIs.
• Lead continuous service quality and customer experience improvement.
• Own operational technology roadmap for network & security platforms.
• Manage strategic vendors and system integrators (OEMs, MSSPs).
• Control operational budgets, licenses, support contracts, and renewals.
• Lead RFPs, vendor evaluations, and contract negotiations.
• Lead and mentor Network Operations and NOC/SOC teams.
• Build 24×7 shift models, succession plans, and skills development programs.
• Promote a strong security‑first and availability‑focused culture.

Head of IT Network – Security Operations