Customer Success Specialist
Bandsintown Group
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Help customers with questions or problems quickly and effectively
- Build relationships with clients and handle any escalations
- Create a friendly and helpful communication style that reflects our brand
- Develop and maintain a top-notch Knowledge Base and Help Center
- Keep our support processes running smoothly and efficiently
- Stay on top of industry trends to suggest new solutions
- Be the go-to person for new customers, guiding them through setup when requested
- Check-in regularly to gather feedback and offer support
- Monitor customer health and metrics to identify areas for improvement and upsell opportunities
- Actively seek out and gather customer feedback through various channels
- Ensure all customer feedback is accurately documented and communicated to the relevant teams
- Analyze feedback to identify trends and areas for improvement
Requirements
- Strong sense of accountability and responsibility for bringing customer feedback to the forefront
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams
- Ability to analyze and interpret customer feedback to drive actionable insights
- Proactive and detail-oriented, with a commitment to continuous improvement
- Being a strong team player is essential
- Effective reporting is crucial
- Accurate and timely reports ensure that the team can track performance, identify trends, and make data-driven decisions
Benefits
- Competitive salary based on experience
- Medical, Dental, & Vision Coverage
- Life & Disability Insurance
- Generous paid time off, including sick days and standard company holidays
- Summer Friday hours
- Retirement plan
- Stipends for concert tickets and music streaming services
- Friendly, rockstar coworkers
- Work/Life balance with hybrid work
- Casual dress code
- Work with a recognizable product/brand that music fans love
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
accountabilityresponsibilitycommunication skillsinterpersonal skillsanalytical skillsproactivedetail-orientedteam playerreportingcontinuous improvement