Bandsintown Group

Account Manager

• Proactively prospect, pitch, and close new partnerships with artist managers, labels, and agencies
• Create and execute strategies to drive deep integration of key tools
• Ensure 100% of an artist's tour dates are published and synced
• Drive activation of integrations to push tour dates to partners
• Maximize the adoption of the Bandsintown Widget on artist websites
• Meet and exceed quarterly quotas for new artist sign-ups
• Provide detailed weekly reports on activity and pipeline progression
• Use platform data to prove the value of Bandsintown to partners

Account Manager, Artist & Label Relations

Customer Success Manager

• Help customers with questions or problems quickly and effectively
• Build relationships with clients and handle any escalations
• Create a friendly and helpful communication style that reflects our brand
• Develop and maintain a top-notch Knowledge Base and Help Center
• Keep our support processes running smoothly and efficiently
• Stay on top of industry trends to suggest new solutions
• Be the go-to person for new customers, guiding them through setup when requested
• Check-in regularly to gather feedback and offer support
• Monitor customer health and metrics to identify areas for improvement and upsell opportunities
• Actively seek out and gather customer feedback through various channels
• Ensure all customer feedback is accurately documented and communicated to the relevant teams
• Analyze feedback to identify trends and areas for improvement

Account Manager, Artist & Label Relations

Customer Success Specialist